Privacy policy

Last updated: July 16, 2026

Chatelisse ("we", "us", or "our") operates this website and online store, providing premium Mahjong sets, accessories, and related products designed to bring elegance, connection, and enjoyment to every game experience.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our products, place an order, create an account, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When you interact with Chatelisse, we may collect certain information necessary to provide our services, including:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Order and Payment Information

  • Products purchased
  • Order history
  • Payment details
  • Transaction information

Account Information

  • Username
  • Password
  • Account preferences

Website Usage Information

  • Device information
  • Browser type
  • IP address
  • Website activity and browsing behaviour

How We Use Your Information

We use your personal information to:

Provide Our Services

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Provide customer support
  • Manage your account
  • Improve your shopping experience

Improve Chatelisse

We may use information about how customers interact with our website to improve our products, website design, and overall customer experience.

Marketing Communications

With your permission, we may send you updates about:

  • New Mahjong collections
  • Product launches
  • Special offers
  • Brand news

You may unsubscribe from marketing emails at any time.

Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment providers
  • Shipping and fulfilment partners
  • Website analytics providers
  • Customer support services

These providers only receive information necessary to perform their services.

Shopify Services

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and provide a secure shopping experience.

Your information may be processed by Shopify according to Shopify's own privacy practices.

Cookies

Chatelisse uses cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic, and provide a better shopping experience.

You can manage cookie settings through your browser preferences.

Data Security

We take reasonable measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, please contact us.

Contact Us

If you have any questions about this Privacy Policy or how Chatelisse handles your information, please contact us:

Chatelisse
Email: info@chatelisse.com